GoatCounter help

To get support:

• Open a GitHub issue. It's fine to use this for support requests, as GitHub issues are public and the answers may be useful for others in the future.
• You can also send an email if you prefer: support@goatcounter.com.
• For chat there's a Slack workspace.

FAQ

I don’t see my pageviews?

For reasons of efficiency the statistics are updated once every minute.

What happens if I go over the amount of pageviews for my plan?

We’ll be in touch if you consistently go over the number over pageviews, but there is no automated process to shut down accounts or anything like that.

How are bots and crawlers counted?

They’re not; all bots and crawlers that identify themselves as such are ignored.
It’s not hard for a malicious script to disguise itself as Firefox or Chrome, and it’s hard to reliably detect this, so in practice it’s unlikely that 100% of all bots are ignored (this is a general problem with analytics, and not specific to GoatCounter).